ShopDalmata Contact Customer service Details | Discount Codes | Customer Reviews | Refund Policy- DALMATA is a jewellery brand that is all handmade and not pre-assembled. It is proudly run by women only. They are located in Los Angeles, CA.
This brand use only non-tarnishing chains and components. They have thoughtfully picked all the packaging used to get your jewellery to you.
The boxes that they use to transport the jewellery are made out of recycled materials.
The packing peanuts used to protect your jewellery so that it arrives at you unharmed, disintegrate in water. The silk bag that your jewellery arrives in, is meant for reuse however you see fit. The metal scraps we create while making your jewellery, are recycled and repurposed,
If you have any questions or suggestions on how we can decrease our global imprint, please email [email protected]
email [email protected]
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For US orders please allow 10-15 Business days to process your order, depending on the volume of orders at that time.
USPS Priority Shipping 1-3 Business days for delivery. USPS Priority Express 1-2 Business Days. (Processing times are 10-15 Business days for Priority Shipping. An extra 7 Business days for Customized orders)
UPS Ground 1-5 Business days for delivery.
*Note: Please check the tracking number for an update on the order.
Postal Services have been experiencing longer delays than usual. Keep in mind these are normal delivery times.
Please allow 10-15 business days to process depending on the volume of orders at that time.
FedEx International Ground shipping takes 2-7 business days for delivery.
Please check the tracking number for an update on the order.
To cancel the order please CONTACT them within 72 hours of order placement. This does not guarantee a cancellation. If the order is not in a pre-shipment status, they will gladly cancel the order and issue a refund.
Please note If the order is in pre-shipment status or in transit they can not cancel the order.
They will do an exchange for the same price value within 30 days of delivery. If the item is not sent back to them within 30 days they will cancel the return process.
The Customer Support Team will issue a return shipping label. You must use this label to return items. If you do not use the label, Dalmata is not responsible for return items.
They do not accept returns/exchanges with Personalized items. This includes Customized Requests and Engraved Items.
They do not accept returns/exchanges at this time for International orders.
Also, they do not accept returns/exchanges for the At Home Piercing Kit.
If you are not happy with your item and would like a different item please inquire on their “Contact Us” page and they will resolve that for you. They accept exchanges only within 30 days of delivery. Exchanges are a one time offer for non-personalized items.
The new item would need to be the same price value as the original item.
Along with this, they will email a return shipping label to return the item. You must return it to us in the original condition. Please keep proof of purchase.
Once they receive the returned item and inspect it, the Customer Support Team will contact you in regards to the next step. If the item is in good condition they will surely send the new one.
Their all reviews are indicating that most consumers are generally happy with their purchases.
We analyze their Instagram page comments and got tremendous feedback. We saw most of the customers were happy with all their superb products.
They provide super fast shipping and full quality service for packaging.
With the offer a great variety of products including all the best quality material.
If you are facing any difficulty, you can simply comment on your experience with this brand below.
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